The Creative Media Authority (CMA), established under Abu Dhabi Law No. 7 of 2021, succeeds the Media Zone Authority as the regulatory body responsible for licensing and regulating Media Production and Interactive Media Activities in the Emirate of Abu Dhabi, including within the Creative Zone.

Our vision

To reinforce Abu Dhabi’s position as a global content hub and the preferred home of the world’s leading content creators.

Our mission

Empower Abu Dhabi’s content creators through strategic guidance, talent development, financial support, and a world-class regulatory environment.

The Creative Media Authority (CMA) is entrusted with shaping and maintaining a world-class regulatory framework for Abu Dhabi's Media Production and Interactive Media Industries including within the Creative Free-zone.

CMA oversees all regulatory and licensing functions, including the issuance and enforcement of its regulations, codes, policies, and procedures, in alignment with applicable UAE Federal legislation.

The Creative Media Authority (CMA) regulates Media Production and Interactive Media activities across Abu Dhabi, including in the Creative Zone.

• A list of business license activities that CMA regulates can be found here

• A list of freelancer license activities that CMA regulates can be found here

Laws, regulations, decrees, decisions, by-laws, and codes issued by the Creative Media Authority (CMA), the UAE, the Emirate of Abu Dhabi or other Competent Authority applicable to licensees are available through this Link.

Entities wishing to conduct business outside of the Creative Zone must ensure they maintain the appropriate license from the Abu Dhabi Department of Economic Development (DED) or apply for one if they are newly established.

It is the entity's responsibility to ensure compliance with all necessary authorizations, licences, approvals, or similar requirements in jurisdictions outside the Creative Free-zone.

The Creative Media Authority (CMA) has absorbed the regulatory and licensing responsibilities previously held by the Media Zone Authority (MZA). This transition includes oversight of the Creative Free-Zone, which features key locations such as the Yas Creative Hub, Khalifa Park, and associated backlot/studios.

The Creative Zone, regulated and overseen by the Creative Media Authority (CMA) is Abu Dhabi's designated media free zone. It serves as a key foundation for the city's creative industries, particularly in Interactive Media and Media Production, while fostering a collaborative environment that supports businesses and individuals across sectors like film, television, gaming, and digital media.

Key real estate locations within the Creative Zone include Yas Creative Hub (Located in Yas Island), Khalifa Park, and associated backlots and studios In Kezad, all contributing to the region’s thriving creative ecosystem

Twofour54 owns and manages the real estate locations within the designated Creative Free Zone, including the Yas Creative Hub, Khalifa Park, and designated backlots/studios in Kezad.

tawasol is twofour54’s customer-focused hub, providing a wide range of business support services to both local and global clients. Designed as a one-stop-shop, tawasol offers customers a single point of access for information and services related to business setup, residency and other visas, government permits, as well as travel, hotel, and cargo services.

The Creative Media Authority (CMA) is responsible for overseeing regulatory compliance and licensing within the Creative Zone, while Twofour54 manages and owns the real estate locations that constitutes the zone. Together, they ensure that new and existing licensees have an optimal experience and can fully leverage the Creative Zone’s benefits.

To operate in the Creative Zone, you are required to obtain a license from CMA in addition to securing a lease from twofour54.

You cannot create an account directly on the CMA website. If you wish to obtain a license from CMA, an account will be created for you as part of the licensing process. After you submit your application, CMA will create your account and provide you with the necessary login details. If you have any questions or need assistance during this process, feel free to reach out to our support team for help.

To reset your password:

1. Click on the "Forgot Password?" link on the login page.

2. Enter your registered email address and follow the instructions sent to your email.

3. If you do not receive the reset email within a few minutes, please check your spam or junk folder.

Still need help? Contact our support team for assistance

Yes, you can update your email address and contact details. Simply follow these steps:

1. Log in to your account on the Customer Portal.

2. Navigate to the Settings page.

3. Click the Edit button next to your contact information.

4. Update your email address or other contact details as needed.

5. Ensure you click Save to confirm your changes.

If you encounter any issues while updating your information, please contact our support team for assistance.

Users are not able to delete their accounts directly. If you decide to cancel your business license, CMA will revoke your account access as part of the license cancellation process.

If your account is locked, don’t worry! You can easily get assistance through our customer support team. Here’s how:

1. Email: For general inquiries or support requests, please email us at [<insert email>]. Our team will respond to your query as quickly as possible.

2. Phone: For more urgent assistance, feel free to call us at [<insert phone number>]. Our support agents are available to help during business hours.

We are committed to offering timely and efficient support, so we can quickly help you regain access to your account and address any concerns you may have. Feel free to reach out via your preferred contact method.

If you’ve forgotten your username or password, simply click on the ‘Forgot Username’ or ‘Forgot Password’ link on the login page. You’ll be prompted to enter your registered email address. Follow the instructions provided in the email to retrieve your username or reset your password.

If you do not receive the email or need additional assistance, please contact our support team. Our team is available to help you access your account promptly.

If you’re unable to log in, please ensure that:

1. You enter the correct username and password, taking care of any uppercase/lowercase characters.

2. Your account is active and not temporarily locked due to multiple failed login attempts.

If the issue persists:

1. Use the "Forgot Password" option to reset your password.

2. Clear your browser cache and cookies or try accessing the website using a different browser.

3. If none of these steps resolve the issue, contact our support team for assistance by providing your registered email ID or account details for quicker resolution.

Two-factor authentication is a mandatory security feature on the CMA portal, and users cannot enable or disable it.

To navigate the customer portal, start by logging in with your credentials on the Customer Portal Login Page. Once logged in, you can use the intuitive menu options to access various features such as managing your account, submitting or viewing support tickets, updating your personal or business information, tracking application statuses, and exploring additional services.

You can view your transaction history and order details by logging into your portal and navigating to the Service Requests tab. Here, you'll find a comprehensive list of all your past transactions and service requests. If you encounter any issues, feel free to contact our support team for assistance.

To access your invoices or receipts, follow these steps:

1. Log in to your account on the Customer Portal.

2. Navigate to the Finance Page from the Main Menu.

3. On the Finance page, you will find a Dedicated Tab for both Invoices and Receipts.

4. Click on the appropriate tab to view, download, or print your past invoices or receipts.

This section allows you to manage and track all your financial documents associated with your CMA account for easy reference.

You can easily reach our customer support team through multiple channels:

1. Email: For general inquiries or support requests, please email us at [<insert email>]. Our team will respond to your query as quickly as possible.

2. Phone: For more urgent assistance, feel free to call us at [<insert phone number>]. Our support agents are available to help during business hours.

For your convenience, we strive to provide timely and efficient assistance, ensuring your needs are addressed promptly.

Customization options for the dashboard are not available. The dashboard is designed to provide a standardized and user-friendly interface to ensure that all users have access to the essential information in a consistent manner.

You can easily track your order through our system. Simply log in to your account and go to the Service Requests tab. From there, navigate to Pending Actions, where you’ll find the status and details of your request. For more specific updates or queries, feel free to contact our support team.

To cancel or modify an order, follow these simple steps:

1. Visit the Home Page of the Creative Media Authority website.

2. Navigate to the Open Requests section.

3. Find and select the request you wish to modify or cancel.

4. At the bottom of the page, you will see two options:

1. Cancel Request: Click this button to cancel your order. Please note that cancellations are subject to the terms and conditions of the request.

2. Edit Request: Use this option if you want to modify the details of your order. You can update the information before finalizing your changes.

If you encounter any issues while modifying or cancelling your order, please contact our support team for further assistance.

We support multiple convenient payment methods to make your transaction process seamless. These include:

1. Pay Online: You can pay directly through our secure online portal using credit or debit cards.

2. Wire Transfer: For larger payments or corporate transactions, we also accept payments via wire transfer. Please ensure that you provide the correct payment details for processing.

For any issues or questions related to payments, feel free to contact our support team for assistance.

To access your invoices or receipts, follow these steps:

1. Log in to your account on the Customer Portal.

2. Navigate to the Finance Page from the Main Menu.

3. On the Finance page, you will find a dedicated tab for Receipts. This section will provide you with a detailed overview of all your past transactions, including billing and payment history.

4. Click on the receipt to view, download, or print.

If you need further assistance or specific details regarding any transaction, please feel free to contact our support team.

You can easily reach our customer support team through multiple channels:

1. Email: For general inquiries or support requests, please email us at [<insert email>]. Our team will respond to your query as quickly as possible.

2. Phone: For more urgent assistance, feel free to call us at [<insert phone number>]. Our support agents are available to help during business hours.

For your convenience, we strive to provide timely and efficient assistance, ensuring your needs are addressed promptly.

Yes, your personal information is secure. We use advanced encryption and security measures to protect your data and ensure it is handled safely and in compliance with privacy regulations.

If you notice any suspicious activity on your account, please contact our Customer Support team immediately. You can reach us by calling our dedicated support hotline or by dropping us an email. For resolution, be sure to provide as much detail as possible, such as the nature of the suspicious activity, the time it occurred, and any relevant information. Our team will investigate the matter promptly and take appropriate action to secure your account.

Please refer to the privacy policy on the website

If the portal isn't working, try refreshing the page, clearing your browser cache, or using a different browser or device. If the issue persists, please contact our support team for assistance.

An error message may appear due to incorrect login credentials, missing information, or a system issue. Please check your details and try again. If the issue persists, contact support for assistance.

If you're experiencing loading or connectivity issues, here are a few steps you can try:

1. Refresh the Page

2. Clear Your Browser Cache

3. Check Your Internet Connection

4. Update Your Browser

5. Disable Browser Extensions

If the issue persists after trying these steps, please contact our support team for further assistance. We are here to help ensure your experience is smooth.

The CMA Portal offers the following services for your convenience:

1. License Renewal: Easily renew your business licenses through the portal without the need for in-person visits.

2. Support Services for License (Amendments, Cancellations): Manage your license status with options to amend or cancel licenses as needed.

3. Dissemination License: Apply for or manage your Dissemination License, ensuring your business complies with media regulations.

4. Script Approval: Submit scripts for approval as per the required guidelines, directly from the portal.

Filming Permits: Apply for and manage permits for filming activities, ensuring your projects meet the legal and regulatory requirements.

The CMA Portal offers a variety of features designed to streamline your business operations and ensure you have all necessary information in one place:

1. Company Information at One Place: View all your business details in a single, organized location.

2. Download All Company and Personal Documents: Access and download essential documents for your business and personal use.

3. Expired Documents Update: Easily update expired documents, ensuring compliance with the latest regulations.

4. Extracts in a Few Clicks: Quickly generate company extracts with minimal effort.

5. All Notifications in One Place: Stay up to date with all important notifications in your dashboard.

6. Financial Information and Invoices Available: Manage and review your financial documents and invoices conveniently from the portal.

7. Knowledge Centre and FAQs: Access a comprehensive knowledge centre with FAQs and helpful resources to guide you through various processes.

8. CMA Announcements: Stay informed about the latest announcements and updates from CMA directly on the portal.

9. Request History: Keep track of all your past requests and submissions through your request history.

10. Pending Actions: Easily view and manage pending actions or tasks that require your attention.

11. Profile Customization: Update your profile details such as password, profile picture, email, and mobile number. You can also log out when finished.

License Preview and Download: Preview and download your business licenses whenever needed.

Once you obtain a license from the CMA, you will automatically be eligible for various additional services related to your business. Log in to your CMA portal account and explore the available services. Our customer support team can guide you through the process if you need assistance.

Our portal does not support integration with third-party systems. All processes and functions within the portal are designed to work independently to ensure seamless operation.

The CMA Portal automatically manages the notification settings; users cannot modify or customize them. Notifications are sent based on your interactions with the platform, such as application updates, reminders, or document requests.

If you're not receiving email updates, here are a few steps to troubleshoot:

1. Check your spam or junk folder: Sometimes email providers mistakenly categorize important emails as spam. If you find our emails there, mark them as ‘Not Spam’ to ensure future communications reach your inbox.

2. Verify your email preferences: Make sure your email preferences are correctly set within your account. You can check the settings to ensure you’re subscribed to the notifications you want to receive.

3. Confirm your email address is correct: Ensure your email address is up to date in your profile. An outdated or incorrect address may prevent us from sending updates to you.

4. Contact support: If the issue persists after these checks, please contact our support team. We're happy to help resolve any issues and ensure you receive the updates you need.

This should ensure you're staying informed without missing important notifications!

You can unsubscribe from newsletters anytime by clicking the "Unsubscribe" link at the bottom of any newsletter email.

To access the portal, use a modern web browser (Chrome, Firefox, Safari, or Edge) with the latest version. A stable internet connection is also required for optimal performance.

Yes, the portal is mobile-friendly and can be accessed on smartphones and tablets, allowing you to manage your account and tasks easily on the go.

For the best experience, we recommend using the latest versions of Chrome, Firefox, Safari, or Edge. Older browser versions may not support all portal features.

Please get in touch with our support team for assistance.

Please refer to the Terms & Conditions sections.